It was probably the couriers my handles came in a long rod tube and someone had been peeking in that to see if it was worth nicking, the end had been pulled out of it, what a world when you can't even trust the postal services,
Don't ever use UPS, I found out the hard way they are proper crooked, oh and if you do don't use PayPal as they can overcharge you and just take money from you, they charged me an extra £40 for a bike they claimed was 6cm oversize, but would never show me the proof, just made it impossible to progress my claim 😭