To answer both questions at the same time.
@framey Yes purchased directly from them, I believe shipped direct ex factory.
@elmoputney When I buy bulk spools of line I normally expect it to have 2 ends not 4.
Funnily enough this happened once with Berkeley who instantly refunded me and despatched a replacement which I took to be great service.
When I tried to bring attention to this latest problem I first went to the contact us section of the website and the way the page behaved when I hit send just felt as if nothing had happened so after 5 days without any response or acknowledgement I emailed direct from my email and again after a week still no response, Last attempts via phone with full mailbox constant response has soured my opinion with the company.
Cheers
Ian