Well, if they can contend that, then I would advise snapping the butt section of the rod and the say its snapped and they should then replace it?
And having to pay the Administration charge!
Administration charge?
When I bust the top eye on my rod, I took it to fosters, they either said they can send it to greys to be repaired, or they can do it for me in shop, they didn't say anything about an administration fee if I sent it to greys.
They done it in shop for me anyway free of charge, to save the hassle of waiting for it.