Think yourself lucky you even got a reply from Korda.
I had a problem a couple of seasons back of korda hooks snapping on me. Not just one packet but from three different packets
After three emails from me including pictures of said hooks,I did not hear a thing back from the great Korda.
All I was expecting was an email back acknowledging that there may have been a problem batch and that they would look into it.
So from then on, I have lost totally respect with Korda as a company.
I have not and will never give that lot another penny of my hard earned cash.
Shame that their customer service department and quality control department, does not work as well and mean as much to them, as their marketing department.