Hi just after some advice please, 7 of us booked on Bills Lakes in France last year and as our town St Helens went in to local lockdown on the 18th September it stopped our travel to France in October. We contacted Bill and asked for a move of dates or a refund and we got nothing apart from a 100 euros off our next trip (which we never got). I tried to get the money back via the bank but Bill refused and so we lost all the money. We had booked another trip with Bills Lakes before all this happened for the 8th of May 2021 and as we cannot travel again I tried to contact Bill again but he has blocked me from the facebook page and when I log into the web site customer log in the holiday is not there and the places are being re sold. I have contacted Bill but he is ignoring me so not sure what we can do or who to complain to. We have fished in France for the last 15 years and never had any problems with any fishery during our stay anywhere so not sure what is going on with Bill , any advice.
